The Next Step for Enterprise AI: Sertis Shares Insights at AWS Agentic AI: The Next Frontier for Automation 2025

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At AWS Agentic AI: The Next Frontier for Automation 2025, held on November 11, experts across the region gathered to explore how AI is evolving from a tool for generating information into systems that can reason, decide, and act, reflecting the rise of Agentic AI in modern Enterprise AI and AI Transformation initiatives.

Representing Sertis, Patinya Satjanan, Lead UX/UI Designer, joined the session “From Search to Action – Empowering Enterprises” to discuss how enterprise AI platforms like KMAI + Private LLM are helping organizations turn knowledge into action and prepare for the age of Agentic AI systems in the enterprise.

From Generative to Agentic: When AI Becomes a Collaborator

Generative AI has made it easier to create content and find answers. The next evolution of Agentic AI is about systems that can analyze context, choose the right tools, and execute tasks alongside humans, supporting more advanced AI-driven workflows within enterprises.

According to McKinsey (2025):

• 88% of global enterprises already use AI in daily operations

• 79% use Generative AI to improve efficiency and decision-making

  
  

This marks a clear shift: organizations are moving from AI experiments to enterprise-wide AI integration, reshaping workflows across IT, HR, and customer service.

From Search to Action: Unifying Enterprise Knowledge

KMAI, developed by Sertis, brings together all internal data into a single source of truth, enabling employees to search and access information using everyday language—an essential capability for modern Enterprise Knowledge Management.

With Private LLM, data processing happens securely within the organization, whether on-premises or in a private cloud, ensuring full data privacy while unlocking the power of enterprise-grade AI.

Together, these systems move beyond simple search to actionable intelligence, automating workflows such as IT ticket management, employee onboarding, and report generation.

Real-World Results

A leading Thai bank implemented KMAI across more than 1,500 employees to centralize product and compliance information. The result: a 12% increase in sales conversion and faster, more consistent responses to customers across all branches, demonstrating the value of Enterprise AI, Private LLM, and Knowledge Automation.

Reimagining Workflows for the Age of Agentic AI

Sertis is continuing to evolve KMAI + Private LLM toward full Agentic AI capabilities, systems that can observe, analyze, and act on enterprise data in real time as part of the next generation of Enterprise Automation.

The roadmap starts with IT and HR automation and will extend to other operational areas, aiming to create workplaces where humans and AI work seamlessly together, combining machine intelligence with human insight and creativity.

Learn more about Sertis AI solutions for enterprises at https://bit.ly/4nOxSha