top of page
  • Writer's pictureTee Vachiramon

AI in Telecommunication

As we all know, the telecommunications industry plays a crucial role in connecting us to advanced technologies, which is essential in building smart cities. As a result, telecommunications companies have been attempting to use new technologies, such as microwave, fiber-optic, and satellite to develop and speed up their operations with the intention of providing audiences with high-quality images and audio.

Nowadays, leading telecommunications companies have tried to invest in AI technology to develop their telecom businesses, aiming to serve the best services and go beyond customers’ expectations, as well as develop their internal work processes. With this, I would like to share some interesting cases of AI utilization in the telecommunications industry. Starting with AI network optimization, AI will suggest a quality network that is suitable and efficient at that time for users by analyzing traffic information used by customers based on region and time zone. The algorithms can also detect network anomalies in order to report the issue to help fix and prevent problems right on time, as well as to ensure that users receive the best services 24 hours a day.

Besides, using AI for predictive maintenance is another interesting example. By utilizing the intelligence of machine learning to predict future problems, such as network failure, based on historical data, AI can assist in predicting maintenance times in order to know the status of hardware equipment such as signal towers, cables, servers, or even digital TV boxes in customers' houses. This means that the operators can plan and prevent the problems in advance, and they can proactively fix problems once they know what the root cause is. In the long term, we can reduce the cost of maintenance and create an outstanding customer experience.

Another use case is using AI to create virtual assistants in order to assist the massive number of customers that keep increasing every day as well as to create a customer’s experience targeting some of the customers that prefer to interact with automation systems. At the beginning, companies can consider using virtual assistants in some services, such as helping customers solve basic problems by themselves, including equipment installation, setting and resetting network devices, etc. Furthermore, virtual assistants will help us screen customer inquiries in order to pass them on to the responsible staff, who can take care of individual cases efficiently.

Last but not least, we can consider using AI capabilities for fraud prevention. AI will learn and detect anomalies related to fraudulent activities, such as unauthorized network access and fake profile accounts. As soon as suspect behavior is identified, the system may immediately prevent access and notify the appropriate staff, helping to minimize harm and loss.

As examples mentioned above, there are some leading companies that have embraced AI to advance their services and accelerate the telecommunications business in various aspects, which will be advantageous in the long run for both entrepreneurs and users. As you may know, statistical data indicates that the number of users is steadily increasing as a result of the changing lifestyle in which people can access media wherever they want. That is why AI is a game changing solution that can help standardize the telecommunications business while also going beyond any limitations, allowing business owners to provide the best services to customers as possible.

bottom of page