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  • Writer's pictureTee Vachiramon

Data and AI Enhance Efficiency in the Human Resources Department

The Human Resources Department is akin to the heart of every organization in finding the right candidates to join a company, developing their skills as per the company's requirements, and maintaining their presence to work with the company for as long as possible to achieve the company’s long-term strategy. Nowadays, technology has been advancing to assist in various aspects, such as retail business, manufacturing, and the Human Resources Department, as demonstrated in the following examples.

AI has the potential to assist the Human Resources Department in a variety of tasks. From drafting job descriptions with the aid of Generative AI, like ChatGPT, to articulating specific requirements, responsibilities, and desired skills, AI can be a great help. Additionally, it can incorporate elements of company culture into the job description to ensure clarity and correctness. This enables candidates to understand what a company is looking for before they apply for the job. Furthermore, AI is a valuable asset in the resume screening process. It can sift through candidate data and select the most suitable candidate who best matches the company’s requirements. Advanced AI can even help in analyzing whether the candidates have the potential to get along well with the team and contribute to the company in the future.

During the interview process, AI assists in creating interview questions that are tailored to each position and field. It aids the Talent Acquisition team in evaluating candidates’ knowledge, skills, attitudes, and perspectives, all of which have an impact on their potential future work direction. Lastly, AI aids in the interview process through interview summarization, providing proposals to the relevant teams for their consideration.

In the new employee training process, AI can assist in preparing onboarding documents, and serve as a chatbot to answer questions and provide essential information. This information can include the company profile, policies, responsibilities, employee benefits, rules and regulations, and FAQs. Such assistance can be given to new employees before they start their work, making the process more efficient. This aids the Human Resources team in managing their time more effectively. Furthermore, updating information becomes easier, freeing the team to focus on other important tasks.

Another example is AI assisting in performance evaluation by utilizing Face Recognition technology to gather data and verify the time attendance of employees, ensuring they work the full hour required per day and have previously requested their time off and vacation leaves in advance. Additionally, AI can be employed to monitor employees’ behavior in various aspects that impact their work, including efficient meeting management, timely delivery work, self-development, and avoiding repetitive mistakes, among others. Consequently, supervisors can obtain a clear overview of each employee’s performance and provide effective performance reviews.

Last but not least, AI can assist in the employee training process by creating tailored courses for both management and employees. For instance, ChatGPT can be used to summarize information from the books that your organization relies on. The summarized information can be highlighted as intriguing topics that can be compiled into a training manual for employees. Additionally, AI can facilitate the creation of pre- and post-tests for evaluation, effectively assessing each employee’s performance.

Every example mentioned above merely illustrates the intriguing ways AI can help Human Resources operate more efficiently. There are many more areas that entrepreneurs and management can explore and try to adapt to their organizations. On the other hand, if you are unsure of where to begin, consider consulting with AI experts. They can collaborate closely with you to address the problems and develop appropriate solutions tailored to your organization.

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